One Main Financial

Jan 30, 2012
review #293103

If you are one day late they are calling you two to four times a day.I told them that I was only 2 days late and they said that they treat a customer the same if they are one day late or 90 days late.

The lady that works there is so rude! I called to talk to one of people that worked there and she said since I was not going to tell her my name that I could not talk to him. I didnt give her my name because she asked for it so hateful. Also, ever since One Main Financial took over Citifinancial the customer service sucks.

You cant call the company and ask them anything, instead you have to call your main branch and they are the ones I dont want to deal with!If your one day late-they harrass you up until 8:30 at night which I thought was illegal?

af61cf1
Was this review helpful? 23 86
Had an experience with One Main Financial?  Submit review ›
Is this your company? Learn about our business solutions
Durr

Jul 07

Their customer service is systemically bad. When you ask a balance you get one number. Then when ask a payoff amount it magically increase 25%. When you pay it off they require you to call them back to request a pay-off letter 10 days after payment. When you ask if you can just have it sent there is nothing in their "system" to do that. What kind 1984 main-frame IBM piece of *** system are they using? Please spare yourself annoyance and get a loan somewhere else.

1 0 Reply
Anonymous

Aug 22, 2013 South Saint Paul, Minnesota

Ya know i read all these reviews and there is one big aspect in common with them, Ya'll didn't make your payments. Can't afford payments on a loan don't take one out. They make there living by loans so of course they are going to harass you. Anyway due to the reviews regardless and high APR i won't be going here for a small personal loan.

0 1 Reply
Audry

Jul 08

SHAME ON YOU!!! (To: Anonymous in Saint Paul, Minnesota), You did NOT read ALL of the comments, many people paid on time, and payments were preportadly 'LOST' or "Posted to someone elses account" according to One Main Financial!!! Payoff amounts were continually altered by One Main Financial. Harassment is against The Law! ...... So is Price Gouging! Obvious why you posted as Anonymous! And Furthermore, One or two days Late once by No means means that someone can not afford payments on a loan. ........ It does NOT mean, as you so ignorantly stated: "Y'all didn't make your payments." I sincerely hope the very next bill YOU pay, gets posted to someone elses account, and/or arrives late & gets posted late, & you start getting harrassing phone calls!!! It will do you good to learn not to judge, lest ye be judged! ....... Princess ....... & by the way, you shouldn't be going Anywhere for a, in your own words, "Small personal loan", since you have to get a loan, you obviously can't afford it! Practice what you espouse!!!

0 0 Reply
Anonymous

Aug 04, 2013 Cicero, Illinois

Its bs to call multiple times s day if you are 2 days late especially with the interest they charge real tough guys over the phone

0 0 Reply
BillyWhitlock

Jul 07, 2013 Spokane, Washington

I was one day late on my loan and this company called me every 10 minutes for three hours until I answered the phone. The next day, I blocked their number and they started calling my employer and loan references which consisted of my parents and inlaws. A female employed by One Main financial called my father and asked him my whereabouts, and suggested that I took her on a date and did not pay the bill for dinner and drinks, and that I needed to contact her immediately so I could pay her for picking up the tab. I didn't believe this until the phone rang at my mother's home, and she placed the call on speaker. The same female employee used the same lie with my mother. Never have I been so humiliated and harassed by a company. Later I received a threatening phone call from a second local branch threatening to ruin my credit, and they also said they would come to my home, auction my car off (which was not used as security for the loan) and put me in jail. I immediately took out a bank loan to pay off these filthy animal liars. Something must be done to stop them and their harassment.

0 0 Reply
 Port St lucie west Fl

Feb 07, 2013

23 days late on my loan with OneMain Finincial. During thos 23 days they call all 3 references that i give at the time when applying for the loan.They told all 3 references that I'm late on my loan payment, was so shame and embarrass.

0 0 Reply
LMAO!

Nov 10, 2012

Sounds like you guys work for them or maybe they payed you off, Dd and Wow. You have no CLUE!!!

0 0 Reply
real

Oct 31, 2012

shut the *** up, dd and wow! You two idiots must work for these loan sharks! There is never a reason for any reputable company to be rude and unprofessional towards their customers.

0 0 Reply
Me

Jun 01, 2012

Yeah we owe and u dont so dont make this a big issue, what one main or citi needs a better people to answer phones and work with people, none of this collections call and having rude customer service, ive been verbally called debtbeat, debter, and sissy to make a payment to one branch office for being less than 90 days late, and i for one do not take kindlyto them name calling me and waiting on them so we kan meet in the courtroom and i aint paying squat yeah i know i owe so who doesnt in todays world and economy, i think better customer service to those who lable or judge us as late payment makers or debterzzzz lol

0 0 Reply
A Friend

May 10, 2012

By law, you can be called up until 9PM. If you don't want the calls, send them a certified letter or hand delivered to their office stating that all communication from that point will have to be by mail! This will stop the phone calls and give them some time to think about how they approach you! One Main Financial and CitiFinancial are one in the same. They changed the name to possibly get someone to buy it not knowing it's the same company. CitiGroup did this as they are having problems getting buyers for it. They split their accounts and are trying to sell "pieces" to get their money's worth!

0 0 Reply
Not happy

May 10, 2012

I have been with them off and on for ten years and when they switched from Citifinancial to one main they completely turned around. I have been late one time And unthink it's okay for them to harass me? Wow. U must work for them.

0 0 Reply
Stay away from them.

May 08, 2012

I took out a loan back in December 2011. I was making large payments and still my loan didn't go down. They take interest out from every payment u make (principal payments for them don't exist). I had a family member that had a loan there too and when she sent her paid off payment, they "mistakenly" send her all my paper, including my car title. I was not happy with this since it was a privacy issue. I contact the branch and they never apologized for their mistake, the manager had the nerve to say: "send the title back and if it gets lost we can get another one at the Motor Vehicle. Really??? I was so unhappy and didn't trust the company anymore, so I decided to paid off my loan. I sent a check back in march and I kept calling them to ask if they received it and they said no. No one knew where the check was, but on my end the check appear to be cashed by this *** company that should not exist. My bank finally send me a copy of the "lost check" and it was stamped and cashed by One main financial. It took a month and a half to finally credit my account. It's the worst company I've dealt with. They are not professional and no one seem to care about my issue. Not even the "regional manager". They tried to steal my money by saying they never received my check. I'm glad my bank went further with the investigation. One main financial sucks, and they should go out of business.

0 0 Reply
Lemonsandlemonade1

Mar 30, 2012

Heres the thing if you dont deal with these people you have no idea.Customer service doesn't exist,wether your late or not.I have a long running with this company and completely regret it,worst mistake of my life.

0 0 Reply
wow

Mar 02, 2012

It's illegal for them to call you after you took their money and agreed to pay it back on time? Money isn't free, you have to pay it back, and if you aren't showing the company who loaned it to you that you can pay it on time, well then no *** they are going to call you.

0 0 Reply
Dd

Feb 05, 2012

Pay on time like you agreed to when they loaned you the money.

0 0 Reply

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

 
×
You were reading a complaint about One Main Financial.
Filing a new complaint about
×